Returns & Exchanges
We gladly accept returns.
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Returned merchandise must be delivered to us unused, in its original packaging, and in the condition it was received.
Towels and linens must be unused and unwashed.
Returns received after 30 days or in less than perfect condition are subject to a 20% restocking fee.
Gift cards and international orders are not eligible for returns.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We do not accept exchanges or cancellations, but please contact us if you have any problems with your order.
The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Refunds (if applicable)
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days. The return may show as coming from Transfixd, our LLC.
Please inspect your items immediately and thoroughly upon delivery. In the event that an item arrives damaged via UPS, FEDEX, or USPS, please send us detailed photos of the item within one week, including the interior packaging materials, and exterior of the box to email@example.com to be eligible for a refund. Photo documentation must be provided within 72 hours for any claims to be honored.
Please contact us at firstname.lastname@example.org. We'd be happy to help!